HELP CENTER

WHAT ARE THE PAYMENT OPTIONS?

We accept payments through our site, Etsy and PayPal. In some circumstances we do also accept bank transfers. 

WHAT IS YOUR RETURN POLICY?

If you have received broken or damaged goods, you can return your order by using the returns address on the back of our packaging. Returns will result in either a refund, or a replacement of items depending on the customers choice. 

HOW LONG DOES SHIPPING TAKE?

Our candles are shipped within 3-5 working days after your order has been made. Please allow a few extra days for delivery during public holidays. 

WHAT IS THE WHITE COATING ON MY CANDLE?

Our candles are made using 100% soy wax. Due to the natural oils of soy wax, our candles can sometimes create a slight white coat "frosting" on the exterior. Frosting is not harmful or damaging, nor will it affect the burn or scent of your candle. 

HOW WILL MY CANDLE BURN?

The burn of your candle depends on what design you have ordered. Typically our female body candles and cloud candle trio sets, burn directly from within leaving you with a shell of the design. Our bubble candles are slightly more cool and funky! The burn is unpredictable so it is advices to place the candle on a coaster to catch the wax.